Last updated: October 2026

1. Who We Are

Afkar Alawlama ("we") operates the afkartk.com platform and provides the AfkarTK accounting software, customs clearance, advisory, transportation, custom programming, network/server setup, and surveillance camera services. We are the data controller for personal data collected through the site and services. Contact us at info@afkaralawlama.com for any inquiry about this policy or your personal data.

2. Data We Collect

• Account & registration data: email, password (stored encrypted), entity name, contact details, and optionally the company logo.
• Orders & tickets data: purchase orders, support and maintenance tickets, requested service type, and any attachments you send.
• Contact form data: name, email, mobile number, message subject, and content.
• Usage & technical data: IP address, browser and device type, pages visited, and language preference.
• On-site services data: site addresses and installation details when requesting network, server, camera, or transport services.

3. Purposes of Processing

• Creating and managing your account and verifying your identity at login.
• Providing the services you requested: the accounting software, advisory, customs clearance, transport, development, and installation/maintenance work.
• Processing purchase orders and payments and managing your subscription or plan.
• Responding to support requests and tickets and communicating service and important update information.
• Improving the site and services, and detecting and preventing fraud and abuse.
• Complying with applicable laws and legal obligations in the Kingdom of Saudi Arabia.

4. Legal Basis for Processing

We process your data based on: performance of the contract between you and us, your consent where requested, our legitimate interests in operating, securing, and improving our services, or compliance with legal obligations — in line with the Saudi Personal Data Protection Law.

5. Data Retention

We retain your data for as long as your account is active and thereafter for the period necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as permitted by law, subject to our right to retain what the law requires.

6. Sharing & Disclosure

We do not sell your personal data to any third party. We may share your data with:

• Supporting service providers (hosting, payment processing, technical support) under strict confidentiality and data protection obligations.
• Governmental or judicial bodies when required by law or to protect our rights and the rights of others.
• Parties you explicitly ask us to share your data with (such as customs clearance data you request to be sent).

7. Security

We apply appropriate technical and organizational measures to protect your data from unauthorized access, modification, disclosure, or destruction, and passwords are stored encrypted using recognized standards. You remain responsible for the confidentiality of your login credentials.

8. Your Rights

Subject to applicable law, you may have the right to: access your data, correct inaccurate data, request deletion, object to or restrict certain processing, and withdraw consent where processing is based on it. To exercise these rights, contact us at info@afkaralawlama.com.

9. Cookies

The site uses cookies and similar technologies to maintain your session, remember your language preference, and improve the user experience. You can configure your browser to reject them, noting that some features may not work fully when disabled.

10. Changes to This Policy

We may update this policy from time to time; we will publish the updated version on this page and notify you of material changes where appropriate. Continued use of the services after an update takes effect constitutes acceptance of it.

11. Contact

For any inquiry about this privacy policy or your personal data, contact Afkar Alawlama at info@afkaralawlama.com or via the contact details published on the site.

info@afkaralawlama.com